What is conduct?
The General Social Care Council (GSCC) regulates the social care workforce in England. We are responsible for ensuring only those workers who are trained, fit and committed to high standards work in social care. The protection of people who use social care services and the public is paramount to the GSCC as a regulator. We expect the highest standards of conduct and care from registered social care workers, in accordance with the codes of practice which they sign up to when they register.
The Conduct Group has a duty to look into information received about social workers who may have breached the Codes of Practice. If misconduct is found that is judged serious enough to question the registrant’s suitability to remain on the register, we can remove or suspend them from the register or place an admonishment on their registration. Taking action when a registered social care worker breaches the codes of practice will mean better services for those using social care, and a better reputation for the sector.
This section provides a basic overview of the conduct process from receiving initial information about a registrant through to the conduct hearing.
This section provides information for registrants who have had a complaint made about them to the GSCC and are now subject to the conduct process.
Read this section to find out when you should make a referral to the GSCC about a social worker or a social work student; the responsibilities of a social work employer and an HEI and what imposed sanctions mean for employers and HEIs.
Read this section to find out when and how to pass on your concerns to the GSCC; what information we will need from you; what will happen once you have given us information; information on the conduct process and your potential involvement in it.
Read this section to find out what information we will need from you as a witness; what will happen once you have given us information; information on the conduct process and your potential involvement in it.
How to make a complaint
This section provides quick access to a basic overview on when and how to make a complaint about a registered social worker. The information in this section is for people who use services and the public, social work employers and higher education institutions.
Access this section to find the contact telephone number and addresses for the Conduct Group.
This section provides access to publications produced by the Conduct Group and other documents used during the conduct process.