General Social Care Council
Protecting the public by requiring high standards of professional education, conduct and practice of all social workers
Registration
MyGSCC Frequently Asked Questions (FAQs)
- What do I need to use MyGSCC?
- How do I get my Secure Access Code?
- How can I pay my annual fee online?
- What credit and debit cards are accepted on MyGSCC?
- How long will payments take to go through if I use MyGSCC?
- I am unable to make payment online, why is this and what should I do?
- An error message “invalid card holder” appears when I try and make payment,
what should I do? - I tried to make a payment on MyGSCC and have received an error message saying my payment has not been accepted; what does this mean?
- Can you process my payment for me over the phone?
- Can I still send changes of details and payments to the GSCC through the post?
- I’ve set up an account but I still can’t log into MyGSCC
- I have not received the activation email
- I have been locked out of my account
- I have forgotten my password
- I have received the first four characters of my password but
I still can’t remember it - I have forgotten my username
- I’ve submitted changes to my details through MyGSCC
but they haven’t been updated - Where is the payment link?
- Where can I log my post-registration training and learning (PRTL)?
- Can I get help using MyGSCC?
- What if I come off the register?
What do I need to use MyGSCC?
To use MyGSCC you must have:
1. A secure access code;
If you have not already set up a MyGSCC account you will need to request an access code, which can done via our website. If you have any problems using MyGSCC please contact us by emailing online.queries@gscc.org.uk, or calling us on 0845 070 0630.
2. A private email address;
We advise using a private email address as we will use this to send you an email to activate your account. Please do not use an email address that you share with other people, for example a work group or family email address, as this may put your personal details at risk of being seen by others.
3. A browser using Internet Explorer 6.0, 7.0, 8.0 or Firefox 2.0.
MyGSCC works best with Internet Explorer 6.0, 7.0, 8.0 or Firefox 2.0. If you have any problems using MyGSCC you can contact us by emailing online.queries@gscc.org.uk, or calling us on 0845 070 0630. We may be able to advise you of the likely cause of any issues you may be having. However, the most common reasons for access problems relates to personal firewall settings, or security settings and firewall settings if you use a PC at work.
How do I get my Secure Access Code?
You can get your Secure Access Code through our website. Just click on the button that says ‘No, I do not have an account and need my ‘Secure Access Code’ and we will send you your access code immediately.
How can I pay my annual fee online?
You will need:
- a VISA, VISA Delta, MasterCard, JCB, Solo, Switch, GE Capital, Maestro or Laser debit or credit card; and
- a postcode (not a four-digit zip code), as this is currently part of our security requirements.
If you do not have either of these you can pay your annual fee by Direct Debit or by cheque. Direct Debit is a convenient way to pay and is covered by the Direct Debit Guarantee. You will need to complete a Direct Debit form which can be downloaded from MyGSCC. Your Direct Debit must be drawn from a UK bank account, signed and posted to the GSCC. You can also pay by cheque (drawn from a UK bank account) or sterling bank draft. Cheques and bank drafts should be made payable to ‘General Social Care Council’.
Please use your Social Care Register reference number on all correspondence you send to us.
Our postal address is:
Registration Team
General Social Care Council
Myson House
Railway Terrace
Rugby
CV21 3HT
MyGSCC is currently unable to accept debit or credit card from our international customers. We will update our website when this service becomes available later this year.
If you have any queries please email us at payments@gscc.org.uk
What credit and debit cards are accepted on MyGSCC?
The following debit and credit card payments are accepted:
- VISA
- VISA Delta
- MasterCard
- JCB
- Solo
- Switch
- GE Capital
- Maestro
- Laser
How long will payments take to go through if I use MyGSCC?
Payments typically take 2-3 working days to be debited from your bank account or credit card account.
I am unable to make payment online, why is this and what should I do?
Are you trying to make payment from work?
It could be the security settings on your employer’s server that are stopping you from making a payment. If you think this may be the problem we suggest you contact your IT Department or try making the payment from home.
Do you have a postcode?
As part of our validation process MyGSCC can not accept card payments from anyone who does not have a postcode as part of their address (four-digit zip codes are not recognised).
MyGSCC is currently unable to accept debit or credit card from our international customers. We will update our website when this service becomes available later this year.
If you have any queries please email us at payments@gscc.org.uk
If you do have a valid postcode but are still having problems please email us at online.queries@gscc.org.uk or call us on 0845 070 0630, giving details of the problem and we will investigate further.
If you cannot pay your fee online you can still pay by Direct Debit or by cheque. Direct Debit is a convenient way to pay and is covered by the Direct Debit Guarantee. You will need to complete a Direct Debit form which can be downloaded from MyGSCC. Your Direct Debit must be drawn from a UK bank account. You can also pay by cheque (drawn from a UK bank account) or sterling bank draft. Cheques and bank drafts should be made payable to ‘General Social Care Council’.
Please use your Social Care Register reference number on all correspondence you send to us.
Our postal address is:
Registration Team
General Social Care Council
Myson House
Railway Terrace
Rugby
CV21 3HT
An error message “invalid card holder” appears when I try and make payment, what should I do?
This error message sometimes appears when you try to use punctuation in your name. Are you using any commas, full stops, or apostrophes? If so please try again without putting these in.
If this isn’t the cause of the problem please email us at online.queries@gscc.org.uk or call us on 0845 070 0630, giving details of the problem and we will investigate further.
I tried to make a payment on MyGSCC and have received an error message saying my payment has not been accepted; what does this mean?
Do you have a postcode? As part of our validation process MyGSCC can not accept card payments from anyone who does not have a postcode as part of their address (four-digit zip codes are not recognised
If you do have a valid postcode but are still having problems please email us at online.queries@gscc.org.uk or call us on 0845 070 0630, giving details of the problem and we will investigate further.
If you cannot pay your fee online you can still pay by Direct Debit or by cheque. Direct Debit is a convenient way to pay and is covered by the Direct Debit Guarantee. You will need to complete a Direct Debit form which can be downloaded from MyGSCC. Your Direct Debit must be drawn from a UK bank account. You can also pay by cheque (drawn from a UK bank account) or sterling bank draft. Cheques and bank drafts should be made payable to ‘General Social Care Council’.
Please use your Social Care Register reference number on all correspondence you send to us.
Our postal address is:
Registration Team
General Social Care Council
Myson House
Railway Terrace
Rugby
CV21 3HT
In order to check the problem please send us a copy of the error report by doing a screen-shot (there should be a key on your keyboard that saying ‘print screen’ which you need to press and then paste this into an email) and email it to us if possible. We should then be able to interpret the error report and give you some advice about how you can continue to use MyGSCC. It may be that there is an issue with our system that we need to investigate.
Can you process my payment for me over the phone?
Unfortunately we are unable to process your payment over the telephone. However, the GSCC is considering introducing telephone payments for the future.
Can I still send changes of details and payments to the GSCC through the post?
Yes, you can still inform us of changes to your personal details by post, and pay your annual fee by Direct Debit or cheque.
Our postal address is:
Registration Team
General Social Care Council
Myson House
Railway Terrace
Rugby
CV21 3HT
Please use your Social Care Register reference number on all correspondence you send to us.
I’ve set up an account but I still can’t log into MyGSCC
If you’ve got your access code and set up an account but still can’t log into MyGSCC it may be due to browser compatibility issues or your firewall settings, In order to use MyGSCC you may need a browser using Internet Explorer 6.0, 7.0, or 8.0, or Firefox 2.0. You may also need to adjust the firewall settings on your computer.
If you have checked all of these but are still having problems using MyGSCC please contact us by emailing online.queries@gscc.org.uk, or calling us on 0845 070 0630, giving details of the problem and we may be able to advise you of the likely causes.
I have not received the activation email
If you notify us that you have not received the activation email we will re-send this information to you. Alternatively if you contact the GSCC we can activate your account for you. Email us at online.queries@gscc.org.uk or call us on 0845 070 0630.
I have been locked out of my account
Please wait two hours and your account will be automatically unlocked.
I have forgotten my password
Click on the link in the login page and you will be emailed the first four characters of your password.
I have received the first four characters of my password but I still can’t remember it
If you notify us that you are still unable to remember your password we can reset it for you if you pass our security checks. Please call us on 0845 070 0630.
I have forgotten my username
If you have forgotten your username we can advise you of your current username, after you have answered a security question. Please call us on 0845 070 0630.
I’ve submitted changes to my details through MyGSCC
but they haven’t been updated
Some changes to your personal details require assessment before we can update them, so may not be updated immediately. Changes requiring assessment by the GSCC can take longer to activate depending on the change you have submitted. We may need to contact you to supply us with supporting documentation regarding some of your changes, so this can result in a slight delay. For example, if you send us information about changing your name we may need to ask you for identity documents before we can make the change on our system.
Where is the payment link?
The link to pay your annual fee is on the first page after logging into your account and is the third option on the list.
The link will only show when you have a payment due.
Where can I log my post-registration training and learning (PRTL)?
You can log your PRTL in the ‘Keeping your details up-to-date’ section.
Can I get help using MyGSCC?
You can get help on each screen of MyGSCC by clicking the help link on the menu bar at the top of each screen. Alternatively you can contact the GSCC by email at online.queries@gscc.org.uk or by calling 0845 070 0630.
What if I come off the register?
If you have a MyGSCC account it will not automatically close if you come off the register. This is to enable you to keep in contact with the GSCC if you wish and to pay any outstanding fees to us. If you would like to close your account, please put it in writing (along with your name and date of birth) and email it to online.queries@gscc.org.uk. Alternatively you can send your request, along with your name and date of birth, to:
Registration Team
General Social Care Council
Myson House
Railway Terrace
Rugby
CV21 3HT.
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