General Social Care Council
Protecting the public by requiring high standards of professional education, conduct and practice of all social workers
About us
Complaints about the GSCC
We try to give the best possible service in all areas of our work, but we accept that, sometimes, something may go wrong. When this happens, we would like to know, so we can put things right.
Please raise your concerns with the person you have been dealing with so that they have the opportunity to put things right for you. If you feel unable to do this, you can contact their manager.
If you are still unhappy, there are a variety of ways you can complain. You could:
- contact the Customer Service Team by email at customercomplaints@gscc.org.uk
- call the Customer Service Team on 0845 070 0630 (our lines are open Monday to Friday from 9:00am to 5:00pm)
- write to the:
Customer Service Transformation Manager
General Social Care Council
Myson House
Railway Terrace
Rugby
CV21 3HT
If you would like to use the customer complaints form below, it may help you explain your complaint and what you would like us to do about it.
- Customer complaints form (Word 96KB)
- Complaints procedure (PDF 151KB)
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